Affirmation Icon FREE SHIPPING OVER $180

Affirmation Icon BUY 2 BIRDS GET A FREE MINI

Affirmation Icon FREE SHIPPING OVER $180

Affirmation Icon BUY 2 BIRDS GET A FREE MINI

Affirmation Icon FREE SHIPPING OVER $180

Affirmation Icon BUY 2 BIRDS GET A FREE MINI

Affirmation Icon FREE SHIPPING OVER $180

Affirmation Icon BUY 2 BIRDS GET A FREE MINI

Privacy Policy - Metalbird Canada Group Inc.

Last updated: August 2025

At Metalbird Canada Group Inc. ("we", "us", "our"), your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us.

We aim to be transparent, responsible, and fair — and we follow all applicable Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act) and relevant provincial laws.

1. Who We Are

Metalbird Canada Group Inc
1000-1255 rue Peel, Montréal, Quebec H3B 2T9, Canada
Email: info@metalbird.ca

2. What This Covers

This Privacy Policy applies to:

  • Our website: metalbird.ca

  • Online purchases and transactions

  • Marketing communications (email/SMS via Klaviyo)

  • Advertising campaigns (Google, Facebook, Pinterest, AdRoll)

  • Social media logins (e.g., Facebook, Google)

  • Use of services by Shopify and PayPal

We adhere to:

  • PIPEDA (Canada-wide)

  • Québec’s Law 25 (formerly Bill 64), where applicable

  • Anti-Spam Legislation (CASL)

3. What We Collect & Where It Comes From

We collect your data:

  • When you enter it (checkout, account creation, contact forms)

  • Automatically (cookies, analytics tools)

  • Via third-party services (e.g., social media logins, ad platforms)

Types of data include:

  • Identity: Name, email, phone, shipping and billing address

  • Order details: Products purchased, payment method, shipping info

  • Tech info: IP address, browser type, device, page visits

  • Marketing data: Ad clicks, campaign responses, email open rates

We do not knowingly collect information from children under 13. If we discover this has occurred, we’ll delete it.

4. Why We Collect It

We collect personal information to:

  • Process and deliver your order

  • Communicate with you about orders, updates, and promotions (with consent)

  • Understand how people use our site

  • Prevent fraud or abuse

  • Comply with legal and tax obligations

5. Cookies & Tracking Technologies

Cookies help our website remember you — what’s in your cart, whether you’re logged in, and what pages matter most.

We use cookies for:

  • Site functionality (checkout, navigation)

  • Analytics (via Google Analytics)

  • Ad targeting and campaign optimization (Google Ads, Facebook, Pinterest, AdRoll)

  • Personalisation (language, region)

Manage your preferences in your browser settings, or visit:

6. Who We Share Your Data With

We don’t sell your data. Ever. We only share it with trusted third-party partners who help us run our business. These include:

They only use your data to perform the services we request and are contractually obligated to protect it.

7. Your Rights

Under PIPEDA and other Canadian privacy laws, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Withdraw consent for marketing communications

  • Request deletion of your data (unless legally required to keep it)

  • File a complaint with the Office of the Privacy Commissioner of Canada

To make a request, email us at: info@metalbird.ca

8. Data Retention

We only keep your data as long as it’s needed for the reasons we collected it — including legal, tax, and accounting requirements.

Once it’s no longer needed, we delete or anonymise it securely.

9. How We Keep It Safe

We take data security seriously. That includes:

  • SSL encryption on our website

  • Secure data storage and access controls

  • Only working with PCI-compliant payment processors

While no system is bulletproof, we do our best to protect your personal data at every touchpoint.

10. External Links

Our site may contain links to third-party websites. Once you leave our site, we’re not responsible for how those websites handle your data. Always check their privacy policies.

11. Changes to This Policy

We’ll update this Privacy Policy when needed and publish the new version here. The "Last updated" date at the top will change accordingly.

12. Contact Us

Have questions, concerns, or a data request? Flick us a message:

Email: info@metalbird.ca
Address: Metalbird Canada Group Inc, 1000-1255 rue Peel, Montréal, QC H3B 2T9, Canada