Last updated: August 2025

We’re here to get your bird to you – fast, safe, and without confusion. And if something’s not quite right? No worries. We’ll make it right.

Here’s everything you need to know about shipping and returns, in one handy perch.

SHIPPING – HOW WE GET YOUR BIRD TO YOU

We ship all orders with UPS, straight from our warehouse in Montréal, Quebec.

We aim to dispatch orders as quickly as possible — usually within 1–2 business days.

Delivery Timeframes

Estimated delivery is 2–5 business days depending on your province.

Remote or out-of-zone areas may take longer — but we’ll get it there.

You’ll get a tracking email once your bird flies the coop.

Shipping Costs

Shipping in Canada varies by region. Here’s how it works:

• Rates start from $12.99 CAD for regular UPS zones

• Higher charges apply for out-of-zone and remote areas — sometimes as high as $100+

• Shipping costs are shown at checkout once your address is entered

• We subsidise shipping and don’t make a cent off it — promise

Free Shipping

Orders over $180 CAD qualify for free shipping within regular UPS zones.

This doesn’t include remote/out-of-zone areas due to additional carrier charges.

International Orders

We don’t ship internationally from Canada.

If you’re outside Canada, please order from your local Metalbird site:

• Australia: metalbird.com.au

• USA: metalbird.com

• New Zealand: metalbird.co.nz

• UK: metalbird.co.uk

• Netherlands: metalbird.nl

• France: metalbird.fr

• Europe (rest): metalbird.eu
  

We’re not responsible for duties, taxes or customs delays at your end, so please check your local import rules before ordering from one of our international stores.

Shipping Protection / Insurance

We offer Shipping Protection via Route directly on our website. While you don't have to take Route, if anything happens to your package in transit, Route will quickly approve another order to come to you - it's a little extra peace of mind and takes a bunch of the hassle out of missing packages. Filing a claim is easy, they are often handled within a few hours and you don't need to contact us first - they will sort it out directly.

Don’t want it? No worries. We’ll still do our best to help where it’s fair and reasonable — especially if something arrives damaged or clearly not right. But Route gives you broader coverage and a smoother claims process, especially for lost or stolen items.

RETURNS & EXCHANGES – IF YOU’RE NOT 100% HAPPY

We want you to love your bird. If it’s not quite what you expected, here’s what to do:

Return & Exchange Policy

• Contact us within 14 days of receiving your order: info@metalbird.ca

• Send the item back within 21 days of purchase

• Items must be unused, in original packaging, and ready to perch in a new home

Who Pays What?

• You cover return shipping

• We cover the cost of sending any exchanged item back to you

How It Works

1. Email us with your order details

2. Ship your bird to the returns address below

3. Include your tracking number so we can monitor it

4. Once received, we’ll issue your refund or send your replacement within 7 business days

Returns Address:

Metalbird Returns
c/- Supply Chain Fusion (Canada)
9213 Boulevard Langelier
Saint Leonard, Montréal, Quebec H1P 3K9

Damaged or Lost Orders

If your bird arrives damaged – or vanishes in the wild – contact us within 14 days of your expected delivery. We’ll look into it and send a replacement if needed.

Changing Your Order

Need to cancel or fix an address? Contact us within 1 hour of placing your order. After that, we can’t guarantee changes once your bird is packed and flying.

Still got questions? Flick us a message: info@metalbird.ca

From our nest to yours – thanks for supporting Canadian art that soars.