Returns

If you are not satisfied with your purchase please contact us at info@metalbird.ca within 14 days from the date of purchase to arrange a refund or exchange. The item must then be sent back to us within 21 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but we will happily cover the cost of returning the exchanged item. 

If you would like to swap out bird(s) on your order, you will need to send the item back to our warehouse in order to process an exchange. Once we receive your item, we will be in contact to either issue a refund or exchange.

 Items must be unused and be in their original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item. 

Please ensure you clearly note on your package the reason for return and your order number as a reference. 

Once you have shipped your bird, please notify us by sending us an email on info@metalbird.ca with your tracking number so that we can closely monitor. We will be in contact once we have received your return.

The return delivery address for Metalbird is: 

Supply Chain Fusion (Canada) Ltd
9213 Boul Langelier
Saint Leonard
QC H1P 3K9
Canada

 

Shipping

***UPDATE DUE TO CANADA POST STRIKE 10th DECEMBER 2024***

We have managed to move shipping on to UPS and still maintain our normal rates, although the out of zone surcharges vary with UPS, so these may change for rural/remote areas. Additionally, with postal load moving largely to FedEx and being overloaded, we have had to temporarily remove our FedEx Express service as we don't believe it to be reliable right now.

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Please disregard the below normal shipping options - we will return to normal servcie when Canada Post decide to!

Metalbird uses both Canada Post and Fedex to ship. Please note that we charge less than it costs us on average to ship to you.

* Canada Post: our "Standard" service, rated by Province, from $12.99 through to $19.99.

* Fedex: our expedited service, on average faster and with a high reliability of delivery in 1-3 days. This cost has increased substantially over the past 18 months, and while we try to minimise this cost for our customers, we have to pass on most of what we are charged (we still absorb some of the actual cost for you).

Fedex In-Zone charging starts from $14.99

Fedex Out-Of-Zone charging (per the postal code list below) starts from $29.99, while the zones marked in RED are set to $100 by default - for RED zones, please contact our customer services to see if we can get a better rate.