Returns

If you are not satisfied with your purchase please contact us at info@metalbird.ca within 14 days from the date of purchase to arrange a refund or exchange. The item must then be sent back to us within 21 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but we will happily cover the cost of returning the exchanged item. 

If you would like to swap out bird(s) on your order, you will need to send the item back to our warehouse in order to process an exchange. Once we receive your item, we will be in contact to either issue a refund or exchange.

 Items must be unused and be in their original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item. 

Please ensure you clearly note on your package the reason for return and your order number as a reference. 

Once you have shipped your bird, please notify us by sending us an email on info@metalbird.ca with your tracking number so that we can closely monitor. We will be in contact once we have received your return.

The return delivery address for Metalbird is: 

Supply Chain Fusion (Canada) Ltd
9213 Boul Langelier
Saint Leonard
QC H1P 3K9
Canada

 

Shipping

Metalbird ships via Fedex:

* In-zone for a flat rate of $9.95

* Out-of-zone areas are charged to us by our carriers at a higher rate. While we try to minimise this cost for our customers, but we must pass on what we are charged. The postal code ranges below are mostly charged at $19.95, while the zones marked in RED are set to $100 by default - for RED zones, please contact our customer services to see if we can get a better rate.