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Christmas Return Policy

All purchases made throughout the month of December, will qualify for our extended returns policy. If you or your recipient is not satisfied with the purchase, or would like an exchange, please contact us at info@metalbird.ca to arrange for a refund or exchange. You may return your items back to us up until January 11 2022. Items must be unused and in their original packaging. Please clearly state on your parcel, your full name and reason for return. Once we receive your return, we will be in contact with you. For any purchase made in the month of December, you have up until January 11 2022 to return your item back to us for a refund or exchange.

If you are not satisfied with your purchase please contact us at info@metalbird.ca within 7 days from the date of purchase to arrange a refund or exchange. The item must then be sent back to us within 14 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but we will happily cover the cost of shipping the exchanged item.

Items must be unused and be in their original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item.

Once you have shipped your bird, please notify us by sending us an email on info@metalbird.ca with your tracking number so that we can closely monitor. We will be in contact once we have received your return.

The return delivery address for Metalbird is: 

Supply Chain Fusion (Canada) Ltd
9213 Boul Langelier
Saint Leonard
QC H1P 3K9
Canada

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