How can we help you?
What is a Metalbird made from?
Metalbirds are laser cut from Premium 1/8 inch Corten Steel.
A copper chromium alloy steel, our premium Corten steel is weather resistant - it's designed to quickly develop a patina (commonly assumed to be rust), which then gives a layer of protection sealing in the steel and preserving it. It means that Metalbrids last for decades, with a patina that changes with the seasons. Corten steel is the steel you see used in high end exterior architecture. Once it develops a patina, it looks beautiful for years,
Where are Metalbirds made?
We're proud to say that our birds are made right here in Montreal. Partnering with local, family owned factories is something we firmly believe in, regardless of the added cost. It means working with people we trust, remaining accountable to the environment, and strengthening local economies.
Who designs the birds?
All designs are dreamed up and designed by the Metalbird team and led by our founder Phil Walters. Each bird is carefully researched and add their distinctive artistic flair captured within our designs.
Can you paint them?
Due to our decision to manufacture with premium weathering steel, we do not recommend painting them.
Do you do custom birds?
A lot of love, skill and time goes into the creation of one bird. We're a small team and at this stage, it just isn't feasible for us to do small one-off projects - as much as we'd love to. If you have something larger in mind though please get in touch by emailing email@example.com and we'll see if we can help.
Will my Metalbird scare off real birds?
While we're not sure exactly what goes through a real Bluejay's mind, we've received thousands of photos of real birds sitting on or next to our art pieces, so we can confidently say no!
Can I install my bird into a tree?
Of course, it's important to ensure that the tree is not too young, too slender in the trunk, or thinly barked. Look for a mature, large tree with a girthy trunk and thick bark for best results.
Trees will reflexively seal around small holes made to prevent infection or disease from entering, as we've learned from consulting arborists! However, if you feel unsure, just explore the world for other spots and spaces!
I'm travelling. Can I take my Metalbird on the plane?
Please, pack your Metalbird in your checked bag. Do not pack your Metalbird in your carry-on baggage; it is a sharp metal, which unfortunately means it will be taken off you at security.
If you are worried about your Metalbird getting damaged in your checked baggage, a layer of bubble wrap is recommended, and place it flat, ideally against a hard side to help prevent bending during transit!
Can Metalbirds be sent as gifts?
Absolutely… in fact, over half of the birds we sell are gifts. Just tell us the name and postal address of the lucky person and we'll send it to them in its own beautiful recycled gift box. When you check out, you can even get us to insert a personalised message. And no - we won't put anything in the box showing how much it cost. That will be emailed to you.
Who do you ship with?
All of our orders are shipped with Fedex. You will be sent a tracking number when your order is sent so you can follow your Metalbird's journey.
Can I ship to multiple addresses?
Unfortunately, we can only haec one shipping address per order. But not to worry, you can place as many orders as you would like, to reflect all the different lucky receivers!
Tracking your shipment
Once your order leaves our warehouse, you'll receive a track and trace link. To receive alerts, provide delivery instructions, schedule a delivery, or deliver to another address, you can create a complimentary account with FedEx to manage your delivery.
How long do you take to ship?
We aim to have orders placed before midday shipped on the same day, but almost always within two business days to ensure you receive your Metalbird promptly.
Change of address
Once your order has been confirmed, we are unable to change the delivery address details. We kindly as that you fully check your address details are correct before proceeding to checkout. If you still require a change to your shipping address, you must sign up with FedEx Delivery Manager, and request a change of address on delivery.
How much does shipping cost?
Freight is $9.95 CAD on all orders or FREE on orders $120 and over. * Please note: we ship with FedEx and some areas are deemed 'Out of Zone.' This means that we are unable to offer free freight to these areas and they will automatically be charged $19.95 for freight. For a list of out of zone postcodes, please click here.
Do you ship internationally?
Do you include order information in the shipment?
Can I change my order?
How long do you take to ship?
We aim to ship all orders placed before midday on the same day, but they'll almost always be shipped within two business days to ensure you receive your Metalbird promptly.
What if I am not home when my order arrives?
Send us a chat! We'll be happy to follow this up for you.
Discount Codes & Gift Vouchers
Can gift vouchers be returned?
You have the right to cancel your Metalbird gift voucher within 14 working days of receipt provided that you have not used the gift voucher. In case of cancellation, Metalbird will refund the amount of the gift voucher to the original payment method used during ordering within 14 days of cancellation. Please shoot us an email on firstname.lastname@example.org to enquire about cancellation and refunds.
How do I use my gift voucher?
Treat your gift card as cash! Input your unique voucher code before checking out. If you owe more than what is left on the card - no worries! Simply use any other preferred payment method to cover the remainder.
Can a gift voucher be used to purchase another gift voucher?
Unfortunately, you cannot use a gift voucher to purchase another gift voucher.
Can more than one gift voucher be used towards a purchase?
Yes! Please chat us to help accomodate this for you.
How do I find out how much is left on my gift voucher?
We’re here to help, please email email@example.com or chat us, and we will confirm your available balance within 24 hours.
Can a gift voucher be used to pay for shipping and taxes?
Certainly, gift vouchers are applied to the final order total which includes shipping and taxes.
Can I use my discount code during a promo?
Can I apply a discount code to my gift voucher purchase?
Discount codes cannot be applied to gift vouchers. The exception is a product specific discount code where the product is the gift voucher.
When will my gift voucher expire?
Don’t you hate it when gift vouchers expire? Well great news Metalbird gift vouchers are valid forever and only expire once you’ve used them! Feel free to redeem at a time that works for you… or pass it on to your family or to your friends.
Can gift vouchers be used in conjunction with a discount code?
Yes! Treat your balance as cash, gift vouchers are just another form of payment.
Can a gift voucher be used more than once?
Yes, your gift voucher is valid until every cent of the balance runs out.
Can I use my discount code on limited edition items?
No. Due to our limited amount of designs released, any limited edition item cannot be further discounted. Discount codes can only be used on on our regular + large bird purchases.
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